Frequently Asked Questions | FAQs
Are payments on Vualá secure? What payment methods do you accept?
Yes, all payments are 100% secure . Our website uses SSL (Secure Sockets Layer) encryption , which protects your data with every purchase.
We accept:
- Bank Card (Visa, Mastercard, American Express, Maestro, UnionPay)
- Apple Pay
- Google Pay
- Cash on Delivery
Your information is completely protected at all times.
What are the shipping times and how can I track my order?
We ship to mainland Spain, Portugal, Andorra, and France. We currently do not ship to the Canary Islands, Ceuta, or Melilla.
Your order will arrive at your chosen address within 24/48 business hours once you place and confirm your purchase.
As soon as your order is shipped, you will receive an email with your tracking number so you can view the status in real time.
If you have any questions about your shipment, just write to us at info@vualastore.es and we'll help you right away.
*During periods of high demand due to increased logistics volume and for shipments outside the peninsula , the delivery time may be extended by up to an additional 24 hours.
What warranty do your products have?
All our products have a 2-year legal guarantee according to Royal Legislative Decree 1/2007 (General Law for the Defense of Consumers and Users) and the European Consumer Code .
If you receive something defective, incorrect, or with any other problem, we offer a free replacement or a full refund. To do so, you must notify us within 48 hours of delivery .
We want you to shop with complete peace of mind — if something isn't right, we'll take care of it. Vualá Guarantee ✓
*More information in Product Warranty
How can I make an exchange or return?
We want you to be 100% satisfied . If your product isn't what you expected, you have 30 calendar days from the delivery date to request an exchange or refund.
The process is very simple:
- Write to us at info@vualastore.es with your order number.
- We will explain the steps and accompany you throughout the entire process.
Please note that the customer is responsible for the shipping costs of exchanges or returns. If the product arrives damaged or defective, we will send you a replacement completely free of charge or issue a full refund, hassle-free.
*More information in Exchanges and Returns
How can I contact Vualá if I have any questions, issues, or suggestions?
We are here to help you at all times.
You can contact us through:
- WhatsApp : 613 63 35 70 ✆
- Email : info@vualastore.es
- Contact Form ( Contact Us )
We respond quickly and with personalized attention ☏
