Product Warranty

At Vualá , all our products come with the legal guarantee established by Spanish and European regulations. This page explains the conditions, duration, and procedures for making use of the purchase guarantee.

1. 2-year legal guarantee

All products sold by Vualá They are covered by a 2-year legal guarantee , in accordance with Royal Decree-Law 7/2021 and European consumer regulations.

The warranty covers any manufacturing defects that may appear with normal use of the product.

2. What does the warranty cover?

The warranty covers exclusively:

· Manufacturing defects

• Malfunctions

• Internal product problems not caused by the customer

• Non-conformity (product that does not match the description)

If the product has a defect within the warranty period, Vualá offers repair , replacement , or refund , at no cost to the customer, as appropriate in each case.

3. What is NOT covered by the warranty?

The warranty does not cover:

• Damage due to misuse

• Accidental bumps, falls or breakage

• Normal wear and tear from use

• Improper handling of the product

• Breakages caused by excessive force

• Damage from moisture or liquids (if not designed for it)

• Modifications or repairs carried out by third parties

• Products showing signs of extreme or improper use

4. Product damaged on delivery (48 hours)

If a product arrives defective , broken or damaged , the customer must contact us within a maximum of:

- - 48 hours after delivery

After this period, it will be considered that the damage could have been caused subsequently.

To claim, send:

· Order number

• Images or video of the defect

• Detailed explanation

• Name and email used during purchase

To our email address info@vualastore.es

5. Procedure for requesting a guarantee

To process a warranty claim, you must write to:

- - info@vualastore.es

With the following information:

· Order number

• Problem description

• Photos or video showing the defect

• Your full name

• Email associated with the purchase

We will respond with the solution within 24–48 business hours.

6. Cost of the warranty

The legal guarantee is completely free .

Vualá covers:

• Product review

• Replacement shipment (if applicable)

• Refund or repair

The customer will only assume costs if it is verified that the damage is due to misuse, or the product has no defect.

7. Replacement or refund

If the product has a defect, Vualá will act in this order:

1.      1. Repair (if possible and quick)

2.      2. Replacement with a new one

3.      3. Full Refund

The option will depend on availability and the nature of the defect.

8. Proof of purchase

To use the warranty you need a valid proof of purchase:

• Confirmation email

· Order number

• Invoice (if you requested one)

9. Products not subject to legal guarantee

By law, certain products cannot have a warranty if they have been used:

• Personal hygiene products

• Open cosmetics

• Underwear or intimate garments

• Consumable products

• Customized products

(This only applies when use prevents verification of an original defect.)

10. Applicable regulations

This warranty complies with:

· Royal Decree-Law 7/2021

· General Law for the Defense of Consumers and Users

· European Directive 2019/771

• Current legislation on electronic commerce

11. Contact

For any warranty-related questions:

Email: info@vualastore.es

WhatsApp: 613 633 570 ✆