Returns and Refunds Policy

At Vualá, we want your shopping experience to always be positive. If for any reason you are not satisfied with your order, you can request a return or refund following our terms and conditions detailed below, drafted in accordance with the General Law for the Defense of Consumers and Users (Royal Legislative Decree 1/2007) and European Union e-commerce regulations.

1. Right of withdrawal (14 days)

The customer has 14 calendar days from receipt of the order to exercise their right of withdrawal, without needing to justify the reason.

To request a refund, you must send us an unequivocal statement by email to info@vualastore.es

2. Product conditions for accepting the return

For the return to be accepted, the product must be:

· In perfect condition , with no signs of use.

· With all its accessories, labels and original packaging.

· Without damage, stains or tampering.

If the product shows signs of use or is not in a condition to be resold, the return may be refused.

3. Non-refundable or non-returnable products

For reasons of hygiene, safety, or personalization, we do not accept returns of the following items:

• Cosmetics, makeup or personal care products that have been opened or used.

• Underwear or intimate items.

• Personalized, engraved or custom-made products.

· Items that, due to their nature, cannot be returned for health reasons.

· Food products or products intended for consumption.

· Others (these will be clearly marked before purchase) .

4. Shipping costs (round trip)

The customer assumes the return shipping costs , except in cases of defective product or error on the part of Vualá .

In the event of withdrawal, the full amount paid will be refunded, including the initial standard shipping costs, as required by law.

(Express shipping or additional service fees are non-refundable)

5. How to request a refund – Procedure

1. Write to us at info@vualastore.es indicating:

· Order number

• Full name

· Reason for return

• Photos if the product has any problems

2. We will send you the instructions and the return address.

3. You must send the product well packaged to avoid damage during transport.

4. Once we receive it and verify its condition, we will process the refund.

6. Refund period

Once the product has been received and inspected, the refund will be made within 5 to 14 business days, using the same payment method used for the purchase.

7. Defective products or incorrect shipment

If the product arrives damaged, defective, or you receive the wrong item:

· Voila covers all costs (including return shipping).

· It is necessary to notify within 48 hours of delivery by sending clear photos of the condition of the product and the packaging.

After reviewing the issue, you will be able to choose between:

• Free replacement

• Full refund

8. 2-year legal guarantee

Regardless of this returns policy, all products have a 2-year legal guarantee for lack of conformity.

If your product has a manufacturing defect within this period, please contact us to handle it.

9. Withdrawal form (optional)

You can fill out the following form only if you wish to formally exercise your right of withdrawal:

— Name (of the client)

— Email address (of the client)

— Telephone (customer's)

— Comment (fill in using the template below) :

Attention Vualá :

I hereby notify you that I am withdrawing from the purchase contract for the following product:

• Product name:

· Order number:

• Customer name:

• Order receipt date:

• Date the form was submitted: